Template FAQ's

Last Updated: Nov 14, 2018 10:12AM PST
  1. What is a Template and how do I create one?

Templates are the GoFormz version of your existing forms which allow you to capture data in your account, and can be reused an unlimited number of times.  Templates are created by uploading your existing document, either paper or electronic, then adding a variety of field types to capture data the way you want to.  To create a Template you use the Template editor found in your web account at www.goformz.com.
  1. What type and size of file can I upload as a Template?

GoFormz templates can be uploaded as either a PDF or JPEG, and can be no larger than 5 MB.
  1. How do I access my Templates from a mobile device?

Login to the GoFormz mobile app from your device and either select the Templates tab at the top of the screen, or choose from the Recent Template list found at the bottom.
  1. I’ve created a new Template in my account, how do I make sure it’s available from my mobile device?

As long as your device has a solid data connection and the app is either open or running in the background, templates will automatically synchronize between your web account and your mobile devices.  However with any new templates added, the background will need be downloaded to the device before Form View can be used.  This download is done by simply tapping on the template.  Once downloaded, the background will remain on the device and be available both on and offline until the user logs out of their GoFormz account.  Once logged out, all backgrounds will need to be re-downloaded to be available.
  1. How do I delete a field once it has been added to my template?

To delete a field simply select the field and press delete on your keyboard if you’re on a PC, or fn + delete if you’re using a Mac.
  1. Is there a limit to the number of templates I can have in my account?

Basic users are limited to one template at a time in an account.  For all other subscriptions types there is no limit.
  1. Can I grant or deny access to a template for specific users in my account?

Yes, GoFormz provides the ability to control access to specific resources in your account.  For more information please read Users, Groups, and Permissions found under the Account Management topic.
  1. Can I format date/time fields for my location and preference?

Yes, GoFormz can be customized to match the date/time format used in your country or region.  If you would like to make a change to your account please submit a support request and we will be happy to assist you.
  1. What’s the difference between Form View and List View?

GoFormz provides two options when viewing forms on a mobile device: Form View and List View.  Form View is what you might expect - it looks just like your form but also includes any specific fields you have added to enable capturing data.  List View is an organized list of those exact same fields but presented using sections and tabs for enhanced navigation. While both views work on either smartphones or tablets and you can switch between them at any time, Form View is typically preferred on a tablet where there is more room to view an entire form and List View is used on a smartphone where screens sizes tend to be smaller and a list may be easier to navigate.  And remember that any data captured, no matter in which view, will always show in the appropriate location on your form.
  1. How do I configure List View?

List View is configured specifically per Form Template and is done via the Template editor in the management console.  For more information see Building your List View.
  1. What are Replicated Fields and how do I use them?

Replicated Fields are used when you need the same information to appear in more than one place on your form, but are only required to enter it once.
For example, if you have a 5 page template with a place for customer name and address to be entered at the top of each page, using replicated fields would allow that information to be entered once on the first page and populated on each of the remaining 4 pages simultaneously.
To add a replicated field, from the template find the field in the ‘This Form Fields’ section and drag it on to your template in the new location.  The same field can be replicated as many times as needed within a template.
  1. How do I use ‘Manage Events’?

Managed Events are used to create automation and workflow within your account when certain actions take place.  Based on criteria like a form being completed or transferred, you can create an event so an automated email is sent to a specific address, like a customer for example.  Within that email you can also include relevant data from the completed form such as the customer's first name, a detail of services performed, or the amount charged.  Managed Events are extremely flexible and are configured for each template to match your specific process and workflow.
  1. If I make changes to an existing Template, will that affect forms previously created from that Template?

Yes.  To explain the process, GoFormz does not actually store PDF's of completed forms in an account.  What we store is the metadata (the specific data you capture on your form) and a single copy of the original PDF or JPEG that was uploaded.  When you view a form, we match the appropriate metadata with the correct Form Template and present it as a form which can be printed, emailed, etc.  Once you close that form, resources are put back where they belong without storing an actual PDF.  Because of this process, any changes or updates made to a template will be visible on all forms completed from that template.
  1. What are ‘Print Configs’?

Print Configs provide the ability to select either specific pages, or a range of pages when a form is printed or emailed from GoFormz. 
For example, let’s say you have a 3 page document with billing, warranty and sales information each taking 1 page each.  Once the form is saved as complete, Print Configs can be used to automatically send each page to 3 different email addresses insuring the appropriate information is sent to the correct groups or individuals.
For more information about Print Configs, please see Setting up Print Configurations.
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